Refund Policy

At Golden Avenue, your satisfaction is our priority. If you receive a product with a manufacturing defect or are not satisfied with your purchase, you may request an exchange or refund under the following conditions:

Timeframes

• Dissatisfaction: Up to 7 calendar days from receipt.

• Manufacturing Defect: Up to 30 calendar days from receipt.

• Visible Damage: For items like broken glass or scratches, the customer must notify us within 24 hours of delivery with photos or video of the product and packaging.

Return Conditions The product must be unused and in its original packaging, including all accessories. Returns will not be accepted if the item has been altered (e.g., removing links from a watch strap). Once the product is received and passes quality analysis, the customer may choose between an exchange or a full refund of the product value.

Warranty All products come with a 30-day warranty. To activate it, the customer must provide a clear video or photos showing the defect. The warranty does not cover: Cosmetic damage after purchase, liquid damage, unauthorized repair attempts, or natural wear and tear.